Bug Resolution

Linguistic tester checks if there are any resolved legacy bugs assigned to them in Mantis (Open and/or Pending bugs assigned to “JTE_TEST_XYZ”, where XYZ stands for a 3-letter language code). If there are any, the tester needs to check the resolution and take one of the following actions, based on the resolution:

Open/Pending bugs:

a.      if the bug is fixed on a new screenshot from the actual CLT drop, click Close button inside the bug. Bug will be automatically opened for editing. Change Resolution to Implemented; select Resolution type (Fixed) and add a comment “verified fixed in [name of a CLT drop]” to Add Note section. Then click Closed bug button.

b.      if the bug still isn’t fixed on a new screenshot from the actual CLT drop, please Add Note “still not fixed in [name of a CLT drop]” and click Add Note button. Then set the bug’s status to “Pending” and reassign it back to “JTE_ENG”.

Answered bugs:

• by design: check why the bug was resolved as “by design” and set the status to “closed”. This is for you only to acknowledge this resolution and for your future refence.

•  duplicate: check why the bug was resolved as “duplicate” and set the status to “closed”. This is for you only to acknowledge this resolution and for your future refence.

•  external: there shouldn’t be any bug resolved as “external”. All “external” bugs must be assigned to “Tableau Technical Issue” for further investigation on Tableau side. In case of bug assigned to use with “external” resolution, please reassigned it to JTE_ENG.

•  not repro: check why the bug was resolved as “not repro” and set the status to “closed”. This is for you only to acknowledge this resolution and for your future refence.

• postponed: there is an ongoing investigation of the reported bug on Tableau side and it will need more time to get it fixed, usually by other team than the localization team we work with. In case of bug assigned to use with “external” resolution, please reassigned it to JTE_ENG.

• won’t fix: check why the bug was resolved as “won’t fix” and set the status to “closed”. This is for you only to acknowledge this resolution and for your future refence.

Please make sure to check the resolution and comments, so in case the bug was a false positive that shouldn’t be reported, you can make sure you don’t report it again in the future.

Screenshot below indicates how to filter out bugs assigned to you.

1. Log in to Mantis (🔗https://mantis.acclaro.com/queries/view_all_bug_page.php)

2. Go to the View Issues tab

3. You will see Open bugs (to be resolved on testing) and Answered bugs (for information on the reasons why the bug is not resolved)

Check each bug assigned to you:

• If a bug is really fixed on the screenshots from the actual CLT HO, please close the bug (change status to “Closed”).

• If a bug persists on the screenshots from the actual CLT HO, please re-open the bug (change status to “Pending”) and assign it to JTE_ENG.